Policies
Customer Policies:
Refunds:
Customers can receive refunds if there is a malfunction with our online ordering system such as placing the same order twice or more.
When ordering non-consumable items from our website, customers are unable to receive a refund after 14 days it was purchased.
Data:
Customers data is collect through the use of our online ordering system (Yoello) so that we can contact customers if there will be any errors or delays and for receipt purposes.
Cancellation:
When ordering non-consumable items from our website, customers can contact us and cancel their order within 14 of purchasing and receive a full refund.
When ordering consumption items from us, customers should contact us within the time set before collection to cancel. If consumable items are already cooked, customers are unable to receive a refund.
Warranty:
All our items are have no warranty.
Behaviour:
Any discrimination or harassment to other customers or staff shall be banned from our shop or police will get contacted if continued.
Employee Policies:
Behaviour:
Any discrimination or harassment to customers or other staff shall be banned from our shop and termination of employment may be used. (Police may get contacted if continued)
Attendance and Punctuality:
If you cannot attend work you have to let the 'Kung Fu Cuisine Staff' group chat on messenger know within 24 hours of your shift.
If you are suddenly sick on your day of work you should let the 'Kung Fu Cuisine Staff' group chat on messenger know before your shift.
If you cannot attend work due to holidays you will have to let the "Kung Fu Cuisine Staff' group chat on messenger know and tell us when you are on holiday until.
(Let us know at least 48 hours before your scheduled shift.)
If you decide to resign from Kung Fu Cuisine, employees who have been for over 1 month must give 1 weeks notice, if not haven't been with us for over a month than you are not obliged to give notice however due to smooth operations on our workplace we encourage to do so.
Data:
Employee data is collected through the use of forms to allow us to use PAYE when paying our employees.
Payslips shall be sent by email.
FAILURE TO COMPLY WITH THESE POLICIES MAY LEAD TO TERMINATION OF EMPLOYMENT OR BANNED USING OUR SERVICE
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