Policies

Customer Policies

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Refunds

• Refunds may be issued where there is a fault with our online ordering system (e.g. duplicate orders or payment errors).

• Refunds for food items will only be considered where the product is incorrect, missing, or not up to reasonable standard.

• Refund requests must be made as soon as possible after receiving the order.

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Non-Consumable Items

• Customers may request a refund within 14 days of purchase for non-consumable items.

• Items must be unused and returned in original condition where applicable.

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Cancellations

• Orders for non-consumable items may be cancelled within 14 days of purchase for a full refund.

• Orders for food (consumable items) must be cancelled before preparation begins.

• Once food has been prepared or cooked, cancellations and refunds are not permitted.

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Order Issues

• Any issues with orders (missing items, incorrect items, etc.) must be reported promptly.

• We reserve the right to investigate and verify claims before issuing refunds or replacements.

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Data Protection

• Customer data is collected via our ordering system (Yoello) for:

  • Order processing

  • Contacting customers regarding delays/issues

  • Providing receipts

    • We do not sell or share customer data with third parties unless required by law.

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Allergies & Dietary Requirements

• Customers must inform staff of any allergies before ordering.

• While we take care, we cannot guarantee that any dish is completely free from allergens due to shared kitchen environments.

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Warranty

• All items sold are provided without warranty unless otherwise stated.

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Behaviour

• Any abusive, threatening, discriminatory, or inappropriate behaviour towards staff or other customers will not be tolerated.

• We reserve the right to:

  • Refuse service

  • Ban customers from the premises

  • Contact the police if necessary

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Employee Policies

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Behaviour & Conduct

• Employees must treat customers and colleagues with respect at all times.

• Discrimination, harassment, or misconduct may result in disciplinary action, including termination.

• Professional behaviour is expected both in-store and when representing the business.

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Attendance & Punctuality

• Employees must attend all scheduled shifts on time.

• If unable to attend:

  • Notify the “Kung Fu Cuisine Staff” group chat at least 24 hours before your shift where possible.

• If suddenly unwell:

  • Inform the group chat before your shift starts.

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Holidays & Time Off

• Holiday requests must be submitted with at least 48 hours’ notice.

• Employees must clearly state the dates they will be unavailable.

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Resignation

• Employees who have worked over 1 month must give 1 week’s notice.

• Employees with less than 1 month of service are not required to give notice, but it is encouraged.

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Data & Payroll

• Employee data is collected to:

  • Process PAYE payroll

  • Meet legal obligations

• Payslips will be issued via email.

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Uniform & Appearance

• Employees must maintain a clean and presentable appearance.

• Appropriate work attire must be worn at all times.

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Health & Safety

• Employees must follow all food hygiene and safety procedures.

• Any hazards, accidents, or injuries must be reported immediately.

• Failure to follow safety procedures may result in disciplinary action.

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Use of Phones

• Personal phone use should be kept to a minimum during working hours.

• Phones must not interfere with work duties or customer service.

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Confidentiality

• Employees must not share:

  • Business information

  • Customer data

  • Internal operations

• Breach of confidentiality may result in termination.

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Theft & Misconduct

• Theft, fraud, or dishonesty will result in immediate disciplinary action and may involve police.

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General Policy Enforcement

Failure to comply with these policies may result in:

• Refusal of service (customers)

• Disciplinary action or termination (employees)